Every AI agent in your stack — support, sales, internal — shares the same blind spot: zero product usage context. Accoil delivers structured engagement intelligence via API so they finally understand your customers.
Replace generic AI responses with context-aware account intelligence. Turn every AI agent from a generic chatbot into an informed team member.
Your AI support agents and sales copilots see plan type, MRR, and maybe a stale CRM health field. They don't see product engagement. A churning account and a power user sending the same ticket get the same response.
One REST API call returns the full engagement profile — score (0-100), trend direction, active users, segment membership, risk signals, and an AI-generated summary. Structured JSON, designed for machine consumption.
Plain-language account summaries designed for AI consumption. Each explains what an account is doing, what changed, and what it means — in a format LLMs reason over directly.
A 0-100 score for every account, weighted by behaviors that represent real product value. This transforms "paying customer on Growth plan" into "score-23, dropping fast, one active user" or "score-95, expanding, seven active users."
Score threshold crossings, segment transitions, and risk activations push to your AI systems as they happen. No polling. No scheduled sync.
AI sees plan type and a stale CRM field. Every account gets the same generic response. Churn signals are invisible.
One API call returns engagement score, trend, active users, risk segment, and AI summary. Score-23 accounts get escalated. Score-95 accounts get self-serve guidance. Your CS team acts on the same signals.
Accoil's account intelligence reaches your AI agents wherever they operate — via API, webhooks, or direct integration.
Engagement score and AI summary enrich every ticket for triage and escalation
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